Responsible Gambling. What is it, and how does it affect players and companies?






Responsible gambling can be defined as gambling that meets certain criteria:

  • The first is that the gambling must be done legally. 
  • The second is that it must be fun, and the person doing it must enjoy themselves while playing. 
  • Thirdly, the person must have the capacity to understand the possible consequences of their behaviour. 
  • Fourthly, the individual must understand that, in general, gambling is not a suitable activity for everyone. Gambling can cause financial and psychological problems for some people.
  • Finally, the individual must accept personal accountability for their gambling actions. A simple and honest effort to avoid or minimize risk whenever possible is perfectly acceptable.

Responsible gambling is also a social responsibility initiative by the gambling industry. Aiming to help spread awareness of the effects of gambling, such as the obvious gambling addiction.  Casino operators are also responsible for maintaining their games’ integrity and fair operations.

The seven areas of Safe and Responsible Gambling

  1. Protection of vulnerable gamblers
  2. Prevention of underage gambling
  3. Safety measures against criminal activities
  4. Information privacy
  5. Online payment protection
  6. A secure online environment
  7. Ethical and responsible marketing

These are the seven different types of responsible gambling that impact casinos and their players. Let’s take a quick look at the significant responsible gaming components that all software providers and online operators must address.

Protection of vulnerable gamblers

Protecting vulnerable gamers is one of the most crucial aspects of Responsible Gambling. Some people may become addicted to casino games or sports betting activities. Their non-gaming lives are soon affected if they spend too much money because of the addiction.

Two of the most common regulations are self-exclusion programs and restrictions on how much money and time players may spend on a gaming website.

At the same time, each particular country and gambling operator can impose its own regulations, such as in Casino Room, where a reality check will pop up to display the time spent playing. This reality check facility allows players to see the time elapsed since the session started, which offers gamblers the chance to set limits and exit the site.

We also implemented many other tools in our responsible gambling program. Designed to help players enjoy responsible gaming sessions, the possibility to set limits to their accounts, time limits, deposit limits, and a self-exclusion facility, to name but a few. For instance, to avoid potentially hasty decisions, an increase in a players deposit limit will not take effect until a minimum period of 24 hours has passed.

Furthermore, gambling operators must also display relevant information about specific organisations that can deliver support to players whose lives have been impacted by a gambling addiction.

Prevention of underage gambling

Prevention of underage gaming is an essential element of responsible gambling. It is critical to emphasise that individuals who have not yet attained the legal age (18 or 21) should not be permitted to gamble for real money.

Online gambling businesses must, in addition, follow all of the necessary procedures to guarantee that underage gambling activities do not take place on their sites and that minors’ rights under applicable legislation are respected.

All players must be registered and pass a series of mandatory verifications to ensure that they are over the age of 18 or 21 and are allowed to gamble legally.

Information security and privacy

How can gaming sites safeguard their customers‘ personal information from would-be hackers? This is the need to prevent unlawful online criminal activities from obtaining access to players’ personal information.

By adopting several strict policies to restrict access to crucial private data, such as gamblers’ names, addresses, and phone numbers, casinos ensure that information privacy is maintained and in line with most authorities’ standards.

Online payment protection

Operators that provide betting choices for sports and casino games must ensure that customers have access to a safe iGaming software platform that can safeguard their personal information and financial data.

This is one of the most significant reasons site operators must pay close attention to selecting the best gambling payment and risk processing solution for players to securely deposit, transfer, and withdraw money on a gambling website.

Creation of a secure online environment for responsible gambling

The essential rules of responsible gambling state that operators must establish a series of controls and systems to provide the groundwork for a safe online environment.

Gambling operators need to ensure that their gaming sites are safe locations where players may have fun in a secure gaming environment to safeguard themselves and the players. At the same time, all transactions and technical processes should be protected.

Ethical and responsible marketing

Operators should adhere to the relevant advertising standards of practice, which usually ensure that advertisements are accurate and do not target underage or vulnerable gamblers, such as players who have self-excluded themselves from gambling.

Operators must also seek permission from the customer before engaging in direct marketing by using the customer’s details.

How does Responsible Gambling Affect Companies?

Because gambling operators are responsible for their activities, they must ensure that a responsible gambling program is followed and understood by all parties, including regulators, platform providers, casino games suppliers, and players.

This indicates that, even though platform providers may not be in touch with the end-users, they are nonetheless responsible for giving online operators adequate tools and methods to manage:

  • A players’ gambling addiction by the setting of betting limits and self-exclusion tools;
  • Underage betting problems by rigorous checks of a players’ age;
  • The guarantee of data privacy and security by using security tools against online threats and illegal activities;
  • The delivery of a secure gambling environment to players by incorporating software monitoring capabilities.

Problem Gambling

What is problem gambling?

Problem gambling is when someone loses control over their gambling habits and starts to gamble more than they can afford to lose. This can lead to financial problems, relationship issues, and even legal troubles. If you or someone you know is struggling with problem gambling, resources are available to help.

Signs and symptoms of problem gambling

Problem gambling can have serious consequences, not just for the gambler but also for their family and friends. It’s essential to identify the signs and symptoms of problem gambling so that you can get help for the gambler before it’s too late. Some of the signs and symptoms of problem gambling include changes in mood or behaviour, secrecy or isolation, financial problems, and deterioration in physical health. If you or someone you know is experiencing any of these signs or symptoms, please seek help immediately.

Causes of problem gambling

Problem gambling is a serious issue that can have devastating effects on gamblers and their loved ones. But what are the causes of problem gambling? A compulsive desire to gamble constitutes what experts refer to as problem gambling. While the condition affects a person’s social, professional, and family life, several factors contribute to the development of this addiction. These could be stress, depression, anxiety, boredom, alcohol use, poverty or personal history of addiction. Many people view gambling as an activity that can be enjoyed without consequence. However, despite the widely available information about the effects of gambling addiction, problem gamblers are still an at-risk population that continues to grow each year.

Effects of problem gambling

Problem gambling can have severe consequences not just for the gambler but also for their loved ones. Problem gamblers can experience financial difficulties, depression, anxiety, and even suicidal thoughts. Family members of problem gamblers often suffer from stress and guilt and may have to deal with economic instability due to their loved one’s gambling. It is essential to be aware of the signs of problem gambling and seek help if you or someone you know is affected.

Fraudulent and criminal behaviour

Online gaming (iGaming) is highly vulnerable to criminal activity. Criminals have been attacking the casino business for years, long before it went online. We could argue that iGaming has made it much easier for criminals to perform illegal acts, especially given the industry’s accessibility.

So, how does responsible gambling help prevent online gambling fraud?

Following a good KYC approach (Know Your Customer) is one of the essential procedures for any form of online business, not just casinos concerned with responsible gambling. This will involve a number of steps, including basic information during the initial user registration:

  • ID verification (depending on the local legislation)
  • Age verification (an essential legal requirement)
  • PEP check (Politically Exposed Person) – a title generally attached to customers who have a prominent public personality such as politicians, ambassadors, high ranking military officers and more…

During signup, a company can continue to monitor data with other, more discreet methods:

  • Device fingerprinting – Some technologies show a lot of information about the device used for signup, including installed applications and configuration files, which can help reveal any abnormal patterns in usage.
  • Email analysis – Many fraudulent email addresses are linked to social media accounts, making it simple to detect fake ones.
  • IP analysis – An IP address, like a device fingerprint, may provide a lot of information about an individual’s internet usage, where they are located, and whether or not they’re likely to engage in fraudulent behaviour.

A casino may also implement some of these procedures at login. This will ensure that the correct user is accessing the proper account. Device fingerprinting and IP analysis might assist in detecting account takeovers. These can be caused by either credentials being stolen or obtained through phishing assaults.

Finally, it’s critical to keep an eye on the credit card information during account top-ups to verify that it hasn’t been stolen or pose a significant risk.

Recommendations for responsible gambling

  1. Gambling is meant to be fun. If you’re not enjoying it, it might be time to stop.
  2. Know the rules. Understand how the game works and read the terms and conditions.
  3. Set a limit on your spending. Decide how much you’re going to spend and leave your bank cards at home.
  4. Have a game plan. Decide how long you’re going to gamble for and plan what to do when you reach your limit.
  5. Don’t get caught up in the moment. It can be hard to stop gambling when your friends are betting big around you. Stand firm and don’t succumb to peer pressure to keep gambling.
  6. Don’t drink or use drugs when gambling. Gambling under the influence is not a good idea.
  7. Don’t gamble when you’re depressed or upset. It’s hard to make good decisions when you’re having a bad day.
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